Rent collected on time, accounted for to the dollar

What owners get

• Online rent payments for tenants, with automatic reminders before the due date
• Direct deposit of your net proceeds each month
• Monthly owner statements showing rent received, fees, repairs with invoices attached, and reserves
• Security deposit accounting, held and returned according to state law, including the interest Maryland requires
• Year-end 1099 and expense summary ready for tax time

When rent is late

We follow up the day rent is late, and most issues are resolved with a phone call. When they aren’t, the legal steps differ by state, and a notice with the wrong number of days can delay an eviction case:

State	Late fees and notices
Virginia (Northern Virginia, Loudoun)	Late fee only if the lease provides one, capped at 10% of rent or of the unpaid balance (whichever is less). A written 14-day pay-or-quit notice before terminating for nonpayment, required since July 1, 2026. Eligible tenants may enter the court’s Eviction Diversion Program.
Maryland (Montgomery County, Frederick County)	Late fee capped at 5% of the late rent. A written 10-day notice of intent to file before a failure-to-pay-rent case. The property must hold any required local rental license, or the court case can’t go forward.

If a case is needed, we coordinate with a local landlord-tenant attorney and keep you informed at each step.

Payment rules are changing in Virginia

Rent increases

We recommend renewal rents from current local data. In Montgomery County, regulated units are capped at 5.2% from July 2026 through June 2027, with one increase per 12 months and 90 days’ notice, so we calculate the limit and send the county-format notice for you. Virginia has no rent control, so renewals there are priced to the market.

Frequently asked questions

When do I get paid?

Rent is collected online and your net proceeds are sent by direct deposit each month, with a statement listing every charge and payment.

What happens if my tenant doesn’t pay?

We contact the tenant right away, apply any late fee the lease allows within the state cap, and if needed serve the correct notice: 14 days in Virginia, or a 10-day notice of intent to file in Maryland. We only proceed to court with your approval.

Do you hold the security deposit?

Yes. We hold and account for deposits as state law requires, and return them with an itemized list of any deductions within 45 days after move-out (with interest in Maryland).